Herzlich Willkommen!
Best Agent is a learning software, or rather a complete personnel development package for Call Centers.
It consists of
- an analysis to determine the need for continuing education (currently three variants).
Result: You may devise an individually customized agenda for basic education for each agent. - the actual learning program in the range of approx. 6 days of the basic education of an agent. You may elect to combine the learning program with classroom seminars. We will gladly consult with you in this point. The learning software is network capable, but also available as a stand-alone package. A large portion of the basic education of an agent is thus constantly available. At you option you will receive an overview about progress and results of the agents.
- a comprehensive Final Exam. The agent is presented with questions and exercises from a randomly chosen Fond.
We will gladly inform you more about this offer, and consult with you about the method of learning in your Call Center.
